I speak at conferences, universities, healthcare organizations, and research communities about designing healthcare systems that are more trustworthy, more inclusive, and genuinely centered on the people they serve.
My perspective is shaped by the intersection of information science, patient partnership, human-centered design, and lived experience. Whether I'm speaking with clinicians, researchers, policymakers, technology teams, or patient communities, my goal is the same: to help people see healthcare through the eyes of those who experience it every day.
I believe the best conversations happen when expertise is shared—not assumed.
Conversations that challenge how we think about healthcare
Featured Talk
The Architecture of Care
Keynote Speaker
UW Medicine Harborview Ethics Forum 2026
Presented The Architecture of Care, a talk exploring how healthcare systems are designed, who gets included in those design decisions, and why patient expertise should be considered essential infrastructure rather than an afterthought.
The presentation examined how information systems, technology, and organizational decisions shape patient experiences long before a clinical encounter begins.